When Your New Hire Doesn’t Work

You’ve done everything right, second interviews, reference checks, insightful interview questions.  Everything you read or could think of was incorporated into the recruiting process.  And yet somehow it’s just not working out.  There are many reasons why things don’t work out when you hire someone, but the most pressing issue for you is, “What can you do about it?”

The three R’s of correcting hiring issues are Re-train, Re-position and Re-place.  It’s important to realize how expensive it is to replace your new hire and what other choices should be thoroughly considered before opting to replace your prized recruit, but sometimes that’s the best option.

The response you choose is going to be a direct reflection of what you determine the problem to be. 

Is there a deficiency in skills?  This may be overcome through training if you’re sure that you have found a good fit for the rest of your team.  It’s also an opportunity for you to determine where the miscommunication happened in the selection process – was it non-specific questions or someone who has “enhanced” their qualifications?

Repositioning is another alternative when you find that the person you hire is a great fit for your team, but isn’t quite right for the position you’ve chosen for them.  For example a highly social person who has been hired for a data entry position might actually be more suited to a customer service position.  Don’t lose a good team-member just because you haven’t found the right niche for their talents!

Sometimes your new-hire just isn’t going to work.  You’re going to have to replace him.  There can be lots of different reasons for this, but in the end the key is to act quickly and decisively.  Delay can have several negative effects – other team members will see your lack of take-charge leadership, morale can take a turn for the worse, mistakes can pile up costing money to fix or even worse cost you customers or other employees.  It’s rarely easy to end someone’s employment, we’re all human after all, but delay is never the answer – get it over with and let both parties move on.

Building your team is a critical part of creating a successful business – make sure that all the parts are the right fit and in the right places!